SENTIRAS/MONITOR/CYBERBULLYING & RISKY CONTACTS
    USE CASE // FAMILY

    HARMFUL CHATS
    EARLY WARNING

    Children rarely report the first message. They report the twentieth, or they never report it at all — which is why the behavioural signal usually arrives before the evidence does.

    Spotting cyberbullying and risky online contacts

    Cyberbullying and grooming both start in the same place: a private conversation a child does not want to explain. What changes first is behaviour around the phone, not anything a parent can read.

    The purpose of oversight here is early warning and, if something is happening, an intact record. Reading a child's every message is neither necessary nor sustainable; noticing a new pattern and asking the right question is.

    WHAT TO LOOK FOR
    • Distress, withdrawal or anger immediately after using the phone
    • Hiding or turning the screen away, or a sudden switch to a new messaging app
    • A contact the child cannot or will not explain, particularly an older one
    • Gifts, game credits or top-ups from someone the family has never met
    • Deleted conversation history where none was deleted before
    • Declining sleep, appetite or school attendance alongside heavier night-time phone use
    THE METHOD

    Step by step,
    in order.

    STEP 01

    Watch behaviour before content

    The change in mood around the device is the reliable early signal. Note when it happens and what app was in use — that is the context the timeline gives you.

    STEP 02

    Open the conversation without accusation

    Ask what is happening, not who they have been talking to. A child who fears losing the phone will protect the person harming them.

    STEP 03

    Preserve before you act

    Screenshot messages, profiles, usernames and timestamps before anyone blocks or deletes. Once an account is reported it can vanish, and with it the record.

    STEP 04

    Review the pattern, not every message

    Use the app and messaging timeline to establish who, when and how often. Frequency and hours matter more than any single message.

    STEP 05

    Block, report, and involve the school

    Report to the platform, block the account, and tell the school if other pupils are involved — most have a duty to act on off-site incidents affecting pupils.

    STEP 06

    Escalate to police where there is a crime

    Threats, sexual content involving a minor, or an adult soliciting a child are police matters. Hand over the preserved evidence rather than your own investigation.

    THE SERVICE

    What the managed service covers

    Sentiras gives a caregiver one reviewable timeline instead of a dozen separate apps to check.

    • Messaging and chat-app oversight on the family device, with timestamps
    • New app installs flagged, including the messaging apps children move to
    • Call and SMS records for identifying an unknown contact
    • Usage hours, which is where night-time contact shows up first
    WHAT THIS DOES NOT COVER
    • Oversight covers the family device you administer; it does not reach a friend's phone, a school account or a platform's servers.
    • Content inside end-to-end encrypted services may be limited by the platform and the device configuration.
    • This is disclosed family safety oversight, set up with the young person's knowledge — not a substitute for reporting a crime to the platform, the school or the police.
    QUESTIONS

    Frequently
    asked.

    What are the warning signs of cyberbullying?

    Distress or anger straight after using the phone, withdrawal from friends or activities, hiding the screen, a sudden move to a different messaging app, deleted history, and declining sleep or appetite. The behavioural change almost always arrives before a child says anything.

    What should I do first if I find harmful messages?

    Preserve them. Screenshot the messages, the profile, the username and the timestamps before blocking or reporting, because accounts and content disappear once reported. Then block, report to the platform, and involve the school or police as appropriate.

    How do I tell the difference between a school friend and a risky adult contact?

    Look at the pattern: contact at unusual hours, rapid escalation to a private app, secrecy, gifts or game credits, and a child who cannot explain how they know the person. Any adult seeking privacy with a child online should be treated as a safeguarding matter.

    Should I read all of my child's messages?

    Generally no. Proportionate review — who they talk to, how often, and at what hours — catches most problems, is sustainable, and preserves the trust that makes a child tell you when something goes wrong.

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