Returns Policy

01 / Contact Sentiras first

Contact Sentiras support before sending any equipment back. Prior return authorization is required so we can confirm eligibility, coordinate handling with the fulfilment partner, and provide the correct return address and instructions.

02 / Condition & packaging

Authorized returns must be complete, undamaged, unmodified, and sent back in the required original packaging with all accessories, documentation, and seals. Items that arrive incomplete, damaged, modified, or without the required packaging may be ineligible for refund or may require inspection.

03 / Return shipping & carriage

Return shipping is normally paid by the buyer using a tracked service. Cash-on-delivery returns are not accepted and will be refused on arrival.

04 / Refund handling

Refund timing follows receipt and inspection of the returned equipment and the applicable order terms. Operational return handling is coordinated with our Italian fulfilment partner. Nothing in this policy limits any statutory consumer rights that apply to you.

05 / Subscriptions & digital delivery

Sentiras Monitor subscriptions can be managed through the subscription portal. Digital delivery, license provisioning, and service access are handled separately from physical equipment returns and are governed by the applicable checkout and terms-of-service conditions.