Warranty

01 / Delivery damage or missing items

Inspect your shipment on arrival. If the parcel arrives damaged, is missing items, or contains a visibly defective unit, contact Sentiras support promptly with your order number, a description of the issue, and photographs of the outer packaging, the internal packaging, and the equipment. Reporting quickly helps us resolve carrier and packaging claims.

02 / Operational warranty handling

For Sentinel and other counter-surveillance hardware, valid replacement and warranty handling is coordinated with our Italian fulfilment partner. Sentiras remains your point of contact: open a warranty case with us and we will route it to the partner for operational handling.

03 / Manufacturer terms

Technical warranty work follows the applicable manufacturer documentation supplied with the equipment. Where a case is covered by manufacturer warranty terms, those terms and processes apply to the technical repair or replacement.

04 / Exclusions

Warranty does not cover misuse, negligence, unauthorized modification, unauthorized repair or opening of the unit, use outside the intended operating conditions, or accidental damage where applicable. Consumable items and normal wear are also excluded.

05 / Statutory rights

Nothing in this warranty statement limits any statutory consumer rights that apply to you under the law of your jurisdiction.